Global Sourcing Solution Helps Telecommunications Firm Keep Technical Writers Close To Action

Innodata Isogen Technical Writing Team Helps Company Reduce Costs by 30-50 Percent

Challenge

When a global telecommunications company decided to relocate parts of its R&D organization from North America to China, its technical communications team faced a major challenge: How could they continue to create effective and compelling customer documentation and meet fast turnaround times, when many of the key engineers were now located half a world away?

Producing high-quality technical manuals, training material and other technical documentation to accompany their equipment is an integral part of this company’s operations. These user guides and technical manuals – along with the products – form a vital element in the customer experience. And while the company wanted the team to embrace higher writing standards and faster turnaround times, they didn’t want to sacrifice the business benefits of having their technical writers close to their development personnel. At the same time, they needed to manage costs, an effort that would be made even more complicated by working across multiple time zones...